Digital Project Manager (Customer Success Manager) with Japanese ?
Viseven, Japan

• Develop and sustain Healthy Customer Relationships:
• Manage communication with customers, ensuring a high satisfaction level;
• Follow ethical rules and regulations in communication with the client and within the company;
• Build trust and transparency with Clients.

• Support onboarding of new customers:
• Help new customers get onboarded into processes and platforms used in the project setup. This included collaboration and coordination with a team lead and the internal training department;
• 1-1 sessions to clarify any how to questions related to platforms, tools, and processes;
• Identify and propose solutions to address implementation barriers and resistances;

• Retain customers. Encourage upsells and cross-sells:
• Identify clients’ needs and preferences, offer additional services.

• Content strategy execution, oversee health of all requests within assigned brand/region:
• Work in partnership with Brand Manager from customer side to ensure that market goals are met;
• Participate in content brand planning, advise on best practices related to enterprise content creation and management;
• Have a solid knowledge of platform and processes used by customer (incl but not limited to eWizard, Veeva Promomats, SFMC);
• Ensure Global standards and guidelines are followed;
• Provide support for omnichannel campaign management, and other dedicated subject teams in Viseven;
• Coordinate end-to-end execution of requests, ensures all requests are on track;
• Coordinates joint team efforts to meet the targets, gets needed specialists involved to resolve certain tasks;
• Manage planning and timelines. Provide day to day monitoring and control of the overall requests level and their statuses;
• Make sure all requests are on track, Identify and deal with any potential problems at early stages and provide solutions before the situation becomes critical
• Keep track of possible risks, establish plan for their mitigation (details what’s related to)

• Budget/cost management
• Control margin
• Keep track of business activities in CRM system; SOWs management, renewals, PO monitoring and closure, Maintain timely invoicing
• Be responsible for monitoring statuses and budget expenditures, escalating any existing issues to the relevant personnel (CSM Lead amp; Accountant Director)

• Experience in working with international clients
• Knowledge of main CRM systems
• Good understanding of design creation tools will be considered as an Competitive Advantage
• Experience in B2B
• Experience with Jira, Creatio, Office 365
• Knowledge of Veeva CRM and SFMC
• Designing user interfaces for websites or applications
• Project management skills
• Fluency in English and Japanese
• Knowledge of foreign languages other than English
• Advanced communication and presentation skills
• Ability to handle multitasking productively
• Ability to learn new information and get accustomed to new working tools quickly
• Great team player: proactive, responsible, optimistic, flexible, organized, helpful
• Time management and stress resistance skills

Job Rewards and Benefits