We are looking for a local Customer Success Manager to be the trusted advisor to our customers. The expected role is to drive business value for customers through the use of SwiftMR, and engage with customers to provide our best practices to maximize the value of our solution.
About the position
- Carry out product installation at new customer sites involving MRI scan parameter optimization and network setups
- Train and assist customers to properly use SwiftMR for optimal compatibility with SwiftMR based on the needs of customers
- Respond to and resolve customer inquiries regarding product usage and/or image quality
- Train channel partners on product installation and MRI scan parameter setups
- Align with Regional Sales Representative on sales pipeline priorities and renewal strategies
Requirements
Qualifications
- BA/BS degree or equivalent experience
- 3+ years of MRI application specialist experience in MRI manufacturers or MRI radiographer experience
- Ability to investigate, analyze and breakdown complex situations (ex. issues regarding MR image quality)
- Strong responsibility and urgency on resolving customer inquiries
- Strong verbal and written communication skills
- Passion for continuously learning new technology and being able to provide value to the customer
- Fluent in Japanese and English
- Familiarity with working in a ‘start-up’ environment
- Experience working autonomously from a home office
Benefits
Compensation and Perks
- Join a growing Series B startup with pontential for stock optoins after 1+ years of tenure
- Home office and travel expenses covered
- Flexible: Work From Home
- Compensation: competitive compensation, comprehensive benefits
- Working on-site / remotely, with occasional business travel within Japan and Korea
- Collaborating with team members around the country and the world
#li-remote