Mendix the leading low-code application development platform:The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.
Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.
At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.
As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.
Your Mission:You will be the trusted advisor for our customers and partners and assisting them realizing their digital transformation or cloud strategy, including challenging customers to think in new and creative ways that enable them to maximize value through the effective use of the Mendix platform.Essential Functions- Drive positive business outcomes for the Customer and our Business
- Collaborate with customers, partners and internal teams on Customer Success Plans with clear customer business objectives and milestones
- Conduct regular customer touchpoints and cadence to track progress against Customer Success Plans
- Be the Voice of Customer to provide feedback to Mendix Product Management, Ramp;D, Support functions etc to drive improvement to our product portfolio and customer experience
- Proactively drive a frictionless onboarding, adoption, renewal and expansion milestones
Customer Engagement- Inspiring customer loyalty by becoming a trusted adviser
- Identifying and building strong customer champions
- Understanding the client decision making process and organization structure
- Lead customer through their own customer journey leveraging best practices and expert advice
Deliver true value for customers- Be an expert on best practices in change management
- Be a challenger to the status quo and emphatically lead change
- Identify and define successful deployment strategies
- Continually learn new features and functionality of the platform and how they create value for the customer
Cross Functional Leadership- Collaborate with Sales and Expert Services on expansion and renewals
- Orchestrate cross-functional collaboration and alignment to help customers achieve their desired business outcome
- Advocates for customer internally to drive improvement and remove any adoption road blocks
- Cultivate and engage in a culture of partnership and collaboration
Skills and Abilities Required:- Proven experience driving adoption, renewal and expansion with Enterprise accounts
- Successful track record of working with Partners and through the partner eco-system to drive adoption and expansion
- Strong technical foundation and ability to explain with purpose how technology drives business value to a variety of stakeholders with different responsibilities to the business
- Experience and understanding of the application development lifecycle strongly preferred
- Ability to analyze and breakdown complex situations, develop action plans and lead cross functional team to key objectives
- Exceptional executive-level communication, presentation and interpersonal skills
- Fosters and engages in a culture of teamwork and collaboration
- Creative, resourceful, detail-oriented and highly organized
- Analytical and metrics-driven work style
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
- Passion for continuously learning new technology and being able to provide value to the customer
Education and Experience Requirement:- 8-10 plus years of consulting and/or SaaS based customer success or account management experience
- Experience as the customer facing leader responsible for the management of successful Professional services operations for a fast-growing SaaS business or related technology. (Cloud Industry and IT Systems Management knowledge is strongly preferred)
- Bachelor's Degree or equivalent experience required; Master's Degree preferred
Do you want to join a company that truly changes the way of software development and that finally bridges the gap between business and IT? Then apply now.