Datacentre Network Technician L2
DeRisk Technologies, Japan

Job Responsibilities:

• OTDR, LSPM, BER, OSA (Optical Spectrum Analysis) amp; other fiber testing/cleaning tools (testing, configuration, reporting), provisioning, install cables or optics for new circuits. physical cabling, cable management, northbound cabling, (Fiber/Copper/Power).
• Support network and server teams by assisting with rack and stack and running cables. Planned/Predictive maintenance or circuit migration support.
• Labelling, patching, and asset tagging activities, perform installation as needed either through physical or network medium.
• Follow specific task instructions and provision necessary reporting as necessary and support either through phone, remote tools, or in person at onsite.
• Conduct failure analysis, perform functional testing of entire system/Identify failed Component, planned maintenance or circuit migration support.
• Updating and recording of activities in relevant IT Ticket management system, coordinating and agreeing attendance time and date with key stakeholders.

BreakFix/Technical Task List :

• Testing of fiber, high loss/break fiber Identification by OTDR/LSPM/VFL. Cleaning fibers, replace the faulty optical cable. Installing loop backs, Optical Spectrum Analysis, BER testing/MPO fiber testing etc
• Inserting/removing media, replacing defective components, assist with fault diagnosis and investigation with RMA Processing.
• Configuring remote access, basic storage array configuration, replacing faulty cables.
• Rebooting routers, servers, storage devices or other equipment, tape management and Maintenance
• Providing loop-back cables to test circuits remotely, re-seating or replacing components or cables
• Power cycling, running diagnostics commands, conducting whole unit replacement.

Deployment/Inscope Configuration activities:

• Servers (virtual amp; physical), storage amp; backup devices, server/routers appliances.
• Hyper converged infrastructure, tape storage units.
• Power distribution units up to 3KVA, UPS, earthing system, HVAC,
• Network switches, SAN fabric switches, KVM Units, WAN optimization devices.
• Firewalls, access points, routers, physical cabling, cable management with remoteassistanceto team.
• Site Survey, Site Inspection and Site audit services with site maintenance amp; vendor meet services.

Travel/Different Site coverage

• The selected candidate ,Ideally would be based out of one super POP location, which'll be called as base location but can be changed in future based on the business requirements.
• There would be multiple sites to be supported
• Depending on the client's requirement , the selected candidate should be willing to travel and support
• The selected candidated should be willing to support 24x7, on business demand.

Preferred Skillsets: Technical Experience:

• Proficient in CLI/Linus based interfaces. Able to apply basic configs to Servers and assist in troubleshooting and testing
• Fiber/Data/Copper cable installation, maintaining amp; Testing of both wired, wireless and Fiber networks include working with MPO fibers.
• Infrastructure (Data center and network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, HSamp;E support.
• Knowledge of router/server/client operations in a domain environment including active directory.
• Understanding of current and legacy hardware Infrastructure platforms.
• Good understanding of IT principles such as networks, hardware.
• hands-on experience in installation and troubleshooting Infrastructure (DC amp; Network) equipment's, rack, and stack of the equipment/cable.
• Hands-on experience in IMAC and break-fix activities related to infrastructure environment.
• Ability to identify defective spares and replace them with provided good spares as instructed and by physical observations.
• Knowledge of TCP/I P standards and networking. Experience with Tape management activities.
• Best practices control and monitoring of server infrastructure, familiarity with backup and recovery software and methodologies.

Preferred Skill Set: Project Management Experience :

• Task queue management, governance (SLA/KPI management, problem Escalation/RCA/CAR), external vendor management.
• Customer facing skills, able to communicate clearly and effectively both with client and the customer.
• Logical and analytical approach to work, accurate documentations.
• Independent working and manage team, as well as collaboration with team members.
• Intense focus on quality work, productive, proactive and efficient.

Work Experience:

Job Rewards and Benefits