Systems Support Engineer, APAC
Keeper Security, Inc., Japan
Job Description
Join a globally expanding cybersecurity leader as Keeper Security seeks a passionate Systems Support Engineer to contribute knowledge and expertise to our growing team in Tokyo, Japan. Candidates must be able to work from our Tokyo, Japan office.
Keeper’s cybersecurity software is trusted by millions of users and thousands of organizations, globally. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.
About Keeper
Keeper Security APAC ("Keeper") is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.
About the Job
Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.
Responsibilities
- Have a customer service mindset while responding to email, phone, and live chat requests from Keeper customers
- Effectively communicate with customers in both Japanese and English, through writing and speaking
- Thrive in a training centric environment helping Keeper’s end users learn our suite of products
- Stay camera ready to meet our customers over video
- Work in a fast-paced environment with the ability to solve problems, prioritize tickets, and multi-task
- Excel at communication (esp. in technical mindset) and documentation
- Bring a nothing is impossible mindset but know when to ask for help from the team
Requirements
- 5+ years’ experience in IT management and System Administration
- Hands on experience with Mac OSX, Windows amp; Linux administration and troubleshooting
- Experience working with Single Sign On (SSO) environments
- Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
- Excellent command of Linux Shell and PowerShell
- In depth knowledge of prem/cloud/hybrid environments
- Must be proficient in reading, writing and speaking Japanese and also proficient in reading, writing and speaking English
Preferred Requirements
- Bachelor's Degree or equivalent experience
- Ability to adapt, overcome objections, and learn complex solutions
- Excellent time management and communication skills
- Working knowledge of Python
We celebrate diversity and are committed to creating an inclusive environment for all employees.