Design Operations Manager - Mercari
Mercari, inc., Japan

This position requires English language ability. JD is available in English only. JD

"What can I do to help society thrive with the finite resources we have?" The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential.For more information about Mercari Group’s mission, see Mercari's Culture Doc.

Equal Opportunity Hiring

Here at Mercari, we work to realize a world in which no one’s potential is limited by their background and everyone has the opportunity to freely create value. We also firmly believe that a mindset of Inclusion amp; Diversity is essential for us to achieve our mission.

This, of course, extends to our hiring practices as well. Mercari is committed to eliminating discrimination based on age, gender, sexual orientation, race, religion, physical disability, and other such factors so that anyone who shares our mission and values can join us, regardless of their background. For more details, please read our Iamp;D statement.

We are an innovative company at the cutting edge of technology and design. Our mission is to deliver exceptional and intuitive products and services that improve the lives of our users. The design sits at the core of our process, and we are passionate about creating seamless, efficient, and delightful experiences. To help us achieve our mission, we're looking for a Design Operations Manager to streamline our design processes and enable our design team to do their best work.

(Learn more about Mercari’s mission and values here.)

Key Responsibilities:

• Process Improvement: Analyze and optimize design workflows, reducing inefficiencies and ensuring best practices in design project management.
• Resource Management: Allocate design resources effectively, balancing workload and prioritizing projects based on company goals and team capacity.
• Tool Management: Oversee the selection, implementation, and training for design and project management tools to support collaborative work and streamline operations.
• Cross-functional Collaboration: Serve as a bridge between the design team and other departments, facilitating communication and collaboration to ensure design objectives align with company goals.
• Design Advocacy: Promote the value of design within the organization, educating other departments on design thinking and its impact on product development.
• Mentoring: Offer guidance and support to designers, helping them develop their skills and careers within the organization.
• Hiring and Onboarding: Assist in recruiting and onboarding new design team members, ensuring they integrate smoothly into the team and understand their roles and responsibilities.
  
  
  

The Design Operations Manager will be a pivotal part of the Design/UX department, focusing on optimizing project management processes, tools, and workflows to increase the efficiency and effectiveness of our design team. This role involves close collaboration with designers, product managers, engineers, and other stakeholders across the company to ensure design projects are delivered smoothly and on time.

• Shared belief in the mission and values of Mercari Group and its various companies
• Minimum of 3-5 years of experience in Design Operations, Project Management, or a similar role within a design or creative team.
• Manage design team- including mentorship of designers
• Designing UI/UX for a similar or related industry such as e-commerce and mobile applications
• Experience in vendor management or external partners
• Strong understanding of design processes, methodologies, and project management principles.
• Excellent organizational skills, with a proven ability to manage multiple projects simultaneously.
• Proficient in project management and design tools such as Jira, Asana, Trello, Figma, Sketch, and Adobe Creative Suite.
• Exceptional communication and collaboration skills, with an ability to work well with both creative and technical teams.
• A problem-solver with a keen eye for detail and a passion for optimizing workflows to increase productivity and creativity.
  
  
  
  

• Bachelor’s degree i

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