Technical Product Manager (CS Tools) - Mercari
Mercari, inc., Japan

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"What can I do to help society thrive with the finite resources we have?" The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential.For more information about Mercari Group’s mission, see Mercari's Culture Doc.

Equal Opportunity Hiring

Here at Mercari, we work to realize a world in which no one’s potential is limited by their background and everyone has the opportunity to freely create value.

We also firmly believe that a mindset ofInclusion amp; Diversityis essential for us to achieve our mission.This, of course, extends to our hiring practices as well. Mercari is committed to eliminating discrimination based on age, gender, sexual orientation, race, religion, physical disability, and other such factors so that anyone who shares our mission and values can join us, regardless of their background.

For more details, please read ourIamp;D Statement.

The CS Product team is responsible for providing exceptional customer service that exceeds our customers' expectations, by delivering unique and timely support that addresses their needs with empathy and professionalism.

To achieve our mission, we develop and maintain an efficient and user-friendly platform for our Customer Service team, enabling them to provide exceptional support and assistance to our customers. We strive to continuously innovate and iterate on our tools and solutions to drive customer satisfaction, resolution speed, and Customer Service team efficiency. Through collaboration and constant improvement, our team is dedicated to optimizing the customer service experience and ensuring that our customers receive the best support possible.

(Learn more about Mercari’s mission and values here.)

Specific work responsibilities include the following:

• Leading the product lifecycle from ideation through technical development to launch, including defining product roadmap, setting milestones, driving deliverables, and considering stakeholder feedback.
• Collaborating with different cross-functional teams to align product vision, ensuring the product meets both user and business goals.
• Establishing, monitoring, and measuring product success using various key technical metrics and analytics.
• Identifying, documenting, and communicating technical product requirements and specifications to the engineering department.
• Responding promptly to any technical issues encountered after product launch and working towards their resolution.
• Managing stakeholders communication effectively, keeping them updated about progress, seeking necessary approvals, and addressing queries in a timely and concise manner.
• Ensuring the alignment of product developments with company mission, goals , and objectives.
• Prioritizing product features backlog to ensure focus on delivering maximum business value is maintained.
• Guiding the Agile Team by creating and maintaining groomed backlog, collecting the voice of the internal customer, and endorsing an interactive and incremental delivery mentality.
• Advocating for high standards of user experience, maintaining a deep understanding of platform use cases and regularly visiting internal customers to observe usage behaviors.
• Ensuring compliance with all legal, regulatory and organizational standards and requirements.
  

We work together to create a marketplace that circulates all forms of value, but the road leading to this goal is by no means easy.

In order for us to take on completely unique challenges and create disruptive innovation, each individual takes ownership of team work and makes use of their expertise so that the team can create the best product possible.

Our actions for achieving these goals are based on Mercari's three values: Go Bold, All for One, and Be a Pro.

The Mercari marketplace app has been downloaded by millions of users, and each individual user utilizes the service in their own particular way. However, we still have a ways to go to achieve our mission of circulate all forms of value to unleash the potential in all people. This is why we are constantly challenging ourselves with the latest innovations, which allows us to grow as a company.

In this environment, the Technical P

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