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Technical Service Manager Japan Job in Japan
GoodWe , Japan

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Experience
5 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
HBO diploma in an Electro-technical direction and / or a qualified education within the solar energy market
Total Vacancies
1 Job
Posted on
Dec 12, 2020
Last Date
Mar 12, 2021
Location(s)

Job Description

The company

GoodWe Power Supply Technology is a globally leading inverter manufacturer with offices and services around the globe.

The headquarters is based in Suzhou China and the R&D department and manufacturing facilities are based there. GoodWe has a significant R&D team to design and manufacture state-of-the art string inverters for the international markets.

GoodWe Japan was established Sep 2020, and is starting up in Japan Market.

Position: Technical Service Manager Japan

Direct Report: Country Manager of Japan, Function report to: International Customer Service Manager (HQ)

Package: Negotiable

HR Contact: [email protected] +81 80 3202 2021

Major responsibilities:

· Pre-sales

- Collaborate with sales team to plan and complete technical exchange with Japan customers, train clients and set forth detailed technical solutions etc.

- Prepare presentation documents, technical explanation and other related files including bidding documents

- Analyze legal technical requirements and certifications for defined countries and drive execution of agreed and required certificates

- Monitor market environment and provide competitive information

- Analyze product roadmap and features and work closely with Marketing/Service Team to enable a product roadmap that will be highly competitive in the defined region

- Partner with sales team, visit clients and project sites, support system planning and give guidance for PV system installations, service strategy and plan in target countries

· After-sales

- Establish the internal and external training system, localize training materials

- Coordinate with sales team to organize training sessions, attend exhibitions

- Define and constantly improve the after-sales service strategy in the area

- Set up service structure and develop, manage and evaluate service resources in the area

- Implement service level agreements in the area

- Control service budget and costs in the area

- Follow RMA process to keep them closed on-time

- Define, implement, train and monitor Level 1 support function

- Escalate Level 2 technical support and trouble shooting

- Provide technical reports timely

Job Specification

Required experience and competence:

· HBO diploma in an Electro-technical direction and / or a qualified education within the solar energy market

· 5 years’ work experience in a technical environment, preferably in the renewable industry

· 3 years professional experience in working with inverter technologies, e.g. R&D, service, pre- and post-sales, preferably for string inverters

· Team management experiences preferred

· Experience with distributed PV systems or ground power station would be a plus

· Flexibility for working in highly fluctuating and demanding markets

· International mindset for a multi-cultural environment

· Fluent in Japanese and English or Chinese

· Willingness for international and national travel

· Japan or China citizen.

GoodWe

Renewables & Environment - Suzhou, China