Mendix is on a mission to enable anyone in any organization from the marketing coordinator to the software developer to the CEO to create things that are transformational for their company. We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development. Sounds ambitious, right? We agree.
Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications. Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022. Ok, maybe we did want to brag a little. But we’re proud of what we’ve accomplishedandwe’re humble enough to admit that we need you to make us even more effective.
We're investing to accelerate our momentum and we're looking to grow our global team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - than Mendix is for you.We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As a Customer Success Manager, you will be one of the first members of our Japan team and have an immediate and critical opportunity to make an impact and drive the success of our expansion into the APJ region. You will become an integral part of an exceptional global team who is transforming the way companies focus their digital transformation effort.Responsibilities:
- Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The Customer Success Manager will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made
- Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers
- Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap
- Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success
- Your focus will be on the customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers
- The Customer Success Manager is a high-impact and very visible role responsible for ensuring the pervasive enterprise adoption of the Mendix platform and for closing enterprise contracts within an assigned set of accounts
Requirements:
- Demonstrate experience in executive-level account management. Starting with pre-sales through the full lifecycle within a high-growth technology environment
- 8-10 plus years of consulting and/or SaaS based technical account management experience
- Experience as the customer facing leader responsible for the management of successful Professional services operations for a fast-growing SaaS business or related technology. (Cloud Industry and IT Systems Management knowledge is strongly preferred)
- Hands on software development or IT experience strongly preferred
- Accountability for driving additional revenue through customer expansion
- An understanding of technology and an ability to distinctly explain technological and business concepts
- Proven effectiveness in complex digital transformation projects
- A strong digital transformation vision
- Exceptional executive-level communication, presentation and interpersonal skills
- Strong experience with customer onboarding and customer success
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Our Guiding PrinciplesWhile we live on different continents, speak different languages, and work on different things, we are bound by our MendixBlue guiding principles. Being MendixBlue means that you live the culture, and you consistently improve it as we grow. It’s kind of a big deal.
We put the customer first. Without our customers, we have no business. So, if you act in the best interest of our customers, alwaysyou belong here.
We think big. We work to have a meaningful, lasting impact on the world. So, if you aim high and think long termyou belong here.
We innovate. We want to be what happens next. So, if you ask what if? and work to find a way or make oneyou belong here.
We nurture talent. We look, not just at the sum of what an individual has done, but at the potential of who they can be. So, if you’re up for learning from your failuresyou belong here.
We hear every voice. Inflated egos don’t last