At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical amp; cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
The RoleAs the Manager, Site Solution CSM Asia you will act the role of a player-coach type and will set up the operating model for the Asia CSM team and actively join the field operation in Asia. This Site Solutions CSM will be responsible for increasing the adoption and expansion of SiteVault Free in Asia. The CSM will provide consultation to strategic, data-driven, relationship-oriented, and technical while also contributing to the overall Site Solutions team at Veeva.What You'll Do
- Partner with research sites to make them committed advocates of SiteVault Free and active, engaged customers
- Support sites with low expansion and/or adoption by highlighting and increasing the value that SiteVault Free provides their organization
- Identify key SiteVault metrics to track successful usage over time for various research site types (often with unique needs)
- Develop and implement adoption and expansion plans for sites in order to proactively ensure and measure their continued success with SiteVault Free
- Earn the trust and respect of research sites in order to promote transparent communication and gain a clear understanding of their challenges and goals
- Schedule routine check-ins to support a successful transition for key SiteVault Free to SiteVault Enterprise customers when appropriate
- Possess a strong technical understanding of SiteVault Free
- Connect the specific challenges research sites face with clear solutions in SiteVault Free through product demonstrations whenever possible
- Support and communicate with sales team regarding potential Enterprise customers
- Provide insight to the product team on behalf of SiteVault Free customers
- Support marketing with messaging and engagement for research sites
- Work closely with training and support to ensure SiteVault Free customers’ needs are met
- Hiring the A-player team, and onboarding them
- Can do it across Asia countries
Requirements
- Has 7+ years of working experience within clinical research site related positions
- Possesses a strong interest in implementing quality and process improvement at clinical trials
- Values technology as a solution for solving the complex operational challenges
- Understands Japan's pharmaceutical market and had worked with outside of Japan market in the pharmaceutical industry.
- Fluent in both English and Japanese
Nice to Have
- Experience with using, implementing, and/or managing clinical trial management or regulatory system at a clinical research site
- People management experience of 3+ years in the pharmaceutical industry
- Experience as a user across a broad range of clinical research technology applications
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.