At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical amp; cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
The RoleDo you want to help implement leading cloud solutions in the Life Sciences space? Interested in developing consulting skills while delivering implementation solutions that make our clients more productive and efficient? Veeva Japan is looking for driven, self-motivated Consultants with exposure implementing, supporting, or administering business/IT operations for software solutions to join the Professional Services team. Team members will be implementing the Veeva’s Vault Development Cloud to help organizations eliminate silos and transforms business processes across clinical, regulatory, and quality with greater efficiency and compliance.
Candidates for this position with consulting experience, play a role in the design and roll-out of software solutions, and are technology-forward thinking in the Life Sciences space will thrive in this role.
Business level communication skill is required in both English and Japanese. Qualified applicants should be based in Japan. Ideal locations are in Tokyo or Osaka.What You’ll Do
- Lead life science customers in the rapid configuration and implementation of Veeva’s Vault Development Cloud to support data and content management needs in Clinical, Regulatory, and Quality area.
- Manage task during the lifecycle of an implementation focusing on workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
- Collaborate with our customers and team members through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality.
- Co-work with our project manager who manages communication, risks, and project reporting between the project team, customer, and internal stakeholders.
- Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.
- Ensure customer success from beginning to end of the engagement life cycle.
Requirements
- Experience in the Life Sciences space with knowledge of document and data collection and storage.
- Exposure to business and IT groups in an implementation, administration, or other supporting role for software solutions.
- Experience delivering or developing workshop material, trainings, or requirements gathering sessions with business and system stakeholders.
- Proven track record leading high-impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction.
- Ability to act with speed to understand requirements, create corresponding solutions, and willingness to roll up your sleeves to design and implement a Veeva Vault solution.
- Ability to travel in domestic and international
- Fluent in English and Japanese
Nice to Have
- Direct experience with systems such as Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, PhlexEView, WingSpan eTMF,, Veeva Vault, NextDocs, Documentum, SharePoint, other Life science industry technologies
- Life science, computer science, or related degree
- SaaS/Cloud experience including knowledge of systems validation
- Experience in services delivery management and/or systems implementation, project management
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.