At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical amp; cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
The RoleWe are looking for a consultant who is passionate about achieving the business vision and wants to participate in the transformation of the global life sciences industry. As a consultant of the Veeva Commercial Cloud product suite, you will join our Professional Services team providing post-product application consulting. You will focus mainly on the Veeva CRM application but also absorb and provide expertise to other commercial products such as Veeva Events Management, Vault PromoMats, Veeva Network, and Veeva OpenData.
You will be based in the Veeva Hiroshima office and provide services to customers remotely but seldomly visit customer sites (mainly Tokyo and Osaka).What You'll Do
- Support and enable validation of new features by customers
- Manage Veeva product environment
- Assess the impact against change request and implement customer change requests for Veeva products
- Troubleshooting Veeva product issues
- Data entry and extraction for Veeva product environment
- Support new customer’s business processes for Veeva product
- Knowledge sharing and training for customer in charge of operation and maintenance
- Create analysis reports based on customer KPIs
- Interaction with Global Team in English (basic email base)
Requirements
- Minimum 2 years working experience in IT project and system maintenance through direct communication with clients
- Excellent Japanese communication skills in oral and writing
- Ability to understand and find out customer requirements accurately and meet them or propose an alternative plan
- Reading and writing English
- Must have a native level of Japanese language skills
Nice to Have
- Experience configuring/supporting/implementing any of the following types of products: CRM: Salesforce.com etc. Content Management: SharePoint, Zinc MAPS, Documentum, or other similar. MDM.
- Have around 3 years of relevant experience in either the life sciences industry or technology vendors in the life sciences industry.
- Business level English communication skills
- Presentation skills
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.