Account Director, Client Management
Jellyfish Group Ltd, Japan

Jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy and training.

We are one of the world’s fastest-growing number of talented people across our expanding global network. We are Google’s leading global partner. And our close relationship is growing where we are, what we do and how we deliver it. And to do this, we want to grow our skillset. We’d like you to join our journey as ONE Jellyfish.

As an Account Director, you will lead on a client portfolio, ensuring you and the client team strive for excellence on behalf of your clients at all times, maintaining high levels of client satisfaction, client retention and growth.

Responsibilities

• You will be responsible for the leadership on one or more client account(s). You will collaborate with others to create exceptional client relationships as demonstrated in NPS scores and client retention. You will be seen by a client as the lead voice on an account, acting as a trusted advisor.
  
• You will provide direction to the client team on the client ask through a well articulated strategic brief. You will be responsible for setting and managing KPIs that positively impact towards the clients business goals.
• You will be a SME across one (or more) products such as media, technology, data, etc and/or verticals, and will continue to stay on top of the latest developments, championing these areas and being a go to person for Client Management Globally. You will be able to articulate how JF products and solutions can support a client KPI's, identifying opportunities to enhance the Jellyfish client offering.
  
• You will become an influential leader, embodying the JF cultural values and respected by other individuals. You will actively support the client team(s), ensuring they have the appropriate tools and resources needed to meet client needs. Able to effectively delegate to others and provide appropriate support and feedback to help develop and grow the career of others in the team.
  
• You will adhere to client management best practices and achieving internal KPIs to drive the strongest client partnerships.
  
• As a lead, you will manage client commercial targets, contributing to the commercial success of clients in your hub as evidenced by year on year growth for your portfolio, collaborating with your Hub Lead as appropriate.
  
• You will adhere to client management best practices and achieving internal KPIs to drive the strongest client partnerships.

Requirements

• A good understanding of digital marketing channels and Jellyfish capabilities, and how they contribute to drive marketing success
  
• Strong communication, both verbal and written with ability to ‘translate’ for those who don’t have technical knowledge
  
• Strong interpersonal skills, particularly in influencing, listening and building relationships and ability to connect to Jellyfish culture
  
• Ability to work in a fast paced, dynamic environment on multiple priorities simultaneously, prioritising and coping well under pressure and with competing demands
  
• Strong commercial awareness as well as experience in developing upsell and new business opportunities with large clients
  
• A passion for digital and a desire to develop and enhance skills

• Knowledge of the wider marketing mix
  
• Experience and understanding of digital marketing channels
  
• Knowledge of Google technology stack is an advantage
  
• Strong problem solving skills
  
• Strong organisational skills

Job Rewards and Benefits