Spanish Community Manager (Freelance)
Keywords Studios, Japan

Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers amp; Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

Due to our continued growth, we are looking for creative and proactive Community Manager with excellent Spanish skills!

Responsibilities:

• Reviewing all incoming community interactions on different social media platforms and communicating directly with players
• Responding to comments and player queries in a timely manner
• Creating engaging content for social media
• Assisting the developer by forwarding them important information from all the issues you handle with customers
• Helping foster and maintain a safe and welcoming environment for a game community
• Moderating discussions and comments following set community guidelines
• Proactively suggesting new ways to grow and care for your community
• Creating and updating corresponding documentation and reports as needed

Requirements

• Excellent knowledge of Spanish, native or near-native level
• Very good English skills
• Excellent communication and writing skills
• Passionate about video games and social media
• Strong understanding and experience in different social media channels
• Experience managing or moderating an online community
• Available to work 40h/week, from Monday to Friday

• Availability to start immediately

Benefits

• Contract type: Freelance contract
• Working schedule: 40h/week, from Monday to Friday

Job Rewards and Benefits