Albatross CX is a global Customer Experience agency specializing in measuring and analyzing Customer Experience within the Luxury industry. Combining multiple methodologies to deliver the most insightful and impactful recommendations, the company aims to assist our global clients in elevating their Brand Experience, through the analysis of clients’ journeys and interactions. The Company serves lot of industries, such as the Cosmetic, Fashion, Watch amp; Jewelry or Lifestyle.
Albatross CX provides tailored programs which offers our clients an end-to-end solution that engages staff, inspires customers, and builds long-lasting emotionally driven relationships.
Our company caters to 200 of the world’s iconic premium and luxury brands and helps them to better understand not only what drives advocacy but also their performance vs their peers. Operating in 70 countries through its 12 global offices, we deliver 360-degree customer experience framework.
Requirements
We are looking for a Client Relationship Manager.
This exciting position is based in our office in Tokyo and reporting to the Country Manager.
To be successful in this position, you must be well versed in the retail and luxury industry.
Further, a native Japanese speaker with a business level command of English and a great knowledge of Microsoft suite including PowerPoint and Excel.
In your position, you are accountable for creating solid and dependable associations with clients, coordinating with internal departments, and delivering powerful and insightful customer presentations to executive board level stakeholders.
Your key duties will include:
Must-have skills:
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