Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a Great Place to Work by theGreat Placeto Work organization. We deliver Value as a Service by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers small, medium and large have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more atwww.coupa.com. Read more on theCoupa Blogor follow@Coupa on Twitter.
Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:
1. Ensure Customer Success Obsessive and unwavering commitment to making customers successful.2. Focus On Results Relentless focus on delivering results through innovation and a bias for action.3. Strive For Excellence Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.On a day to day basis you will:- Help customers focus on their goals and drive the implementation towards a successful, on-time implementation.
- Forge strong partnerships with customers and colleagues.
- Lead all aspects of implementation from mobilization to deployment.
- Collaborate with Coupa services partners during the implementation.
- Engage customers in enlightened business need discussions versus feature/function basics.
- Provide technical and functional expertise to customers during the implementation process.
- Provide strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.
- Create and/or improve implementation templates, training and presentations.
- Provide best practice methodologies and delivery approaches for emerging Japanese customers and alliance partners
- Follow Coupa implementation methodology for all customers and tailor to meet each customer’s unique business needs.
- Share relevant prior experiences with customers and colleagues.
- Provide assistance to colleagues where needed.
- Work well in both individual and team settings both on and off client site.
- Manage customers where up to 50% of your time may include travel.
- Provide Coupa platform demonstrations and various trainings.
- Work with RVP on annual budgets to plan for development and growth of team.
- Work with RVP to establish customer success processes in Japan to proactively work with customers and partners to meet key customer success metrics for region.
- Understand key supply chain performance levers (i.e. on-time delivery, cost, inventory management, feasibility, etc.) and seek solutions to improve these metrics
- Maintain appropriate communication with stakeholders including regular status reporting
- Identify and develop resources to grow the Japan region recruit, train, and develop team to ensure sustainable success.
Our ideal candidate will have:- Strong leadership abilities with aprox 10 years of experience
- Proven capability to effectively manage change and difficult clients
- Excellent written and verbal communication skills, and ability to make recommendations to senior leadership
- Knowledge of supply chain design
- Network optimization, inventory optimization, vehicle routing analysis, operations planning, cost to serve analysis
- Ability to frame and structure problems, identify critical information, and drive improvement
- Principles of optimization and simulation and how they are performed using software packages
- Database skills and supply chain modeling experience strongly desired
- Master’s degree or equivalent experience in industrial engineering, operations research, or supply chain management is preferred
- Native Japanese and fluent English.
At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.
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