WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today’s overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. The WalkMe Customer Value amp; Professional Services team’s mission is to enable, educate, and inspire customers to realize the full potential of their technology investments. As a Solution Engineer (SE) for WalkMe, you will help bring our products to life by focusing on delivering high quality technical implementations, designing user experiences and training our Japanese and the other region’s customers to create their own solutions. Our team of trusted advisors demonstrate a passion for delivering excellent customer service. Our digital adoption business solutions are rooted in our technical skill, creativeness, product expertise and a thorough understanding of our customers’ complex needs.
WalkMe DAPWalkMe WalkMe Customer Value amp; Professional Services WalkMe SE Description:
- Become an expert on all WalkMe products and features
- Partner with Digital Adoption Consultants (DAC), Account Managers (AM) and our customers to map out flows and design high impact WalkMe solutions that address real business needs in an efficient manner.
- Apply your technical abilities, UX knowledge, creativity and positive client-facing attitude to build and deliver WalkMe solutions to our customer problems, troubleshoot their issues, provide technical guidance, present solutions and perform implementation reviews.
- Manage multiple tight-deadline projects simultaneously, support cross-functional initiatives.
- Lead technical training and enable customers and partners to implement solutions independently using all aspects of the WalkMe offerings based on best practices.
- WalkMe
- DACAM WalkMe
- UX WalkMe
- WalkMe
Requirements:
- Bachelor's degree in Information Systems Management or equivalent practical experience.
- Ability to speak and write in Japanese fluently and idiomatically.
- Ability to multi-task and manage multiple projects at a time while paying attention to detail.
- Passion for excellent customer service, building professional Service team and WalkMe K.K.
Preferred Qualifications:
- Ability to translate complex product and technical concepts to non-technical and executive audiences.
- A natural excitement and enthusiasm for technology, and the ability to learn new technologies and product-lines quickly
- Customer-facing experience in project-based work.
- Excellent written and verbal business communication and presentation skills in Japanese and English.
- Background in instructional design and experience in conducting training sessions
- Ability to self-start and thrive in a fast-moving environment and to be a team player.
- Positive client-facing attitude for troubleshooting and timely resolution.
- Problem-solving skills, with a focus on finding solutions subject to customer constraints.
- Ability to collaborate across teams effectively.
- Experience in web technologies such as CSS, HTML, HTTP, web services
- Passion for delighting end users with user experience design principles