Customer Account Manager - Japan

Customer Account Manager - Japan
Tealium, Japan

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jul 3, 2022
Last Date
Aug 3, 2022
Location(s)

Job Description

WHO WE ARE
Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data spanning web, mobile, offline, and IoT devices so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.
Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.
Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.
Tealium = Teal + Helium.Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought.Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others.
We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.
Tealium Japan SaaS/(CAM) CAMTealiumTealium
We are looking for a Customer Account Manager (CAM) with a background in SaaS/Digital Marketing, who is passionate about the success of their customers. The ideal candidate will have a customer-first’ mentality and a disciplined operational orientation. The CAM is chartered to own all of the renewals and upsell opportunities across a book of business, building relationships internally and externally and working with the Tealium account team to understand client’s needs, increase adoption and ensure positive customer health mitigating the risk of churn.

YOUR DAY TO DAY
  • /
  • C
  • /
  • CRM/

YOUR DAY TO DAY
  • Identify customer needs and demonstrate strong account management know-how to drive opportunities to on-time closure.
  • Directly align with customers during critical business cycles with a focus on renewals and expansions.
  • Work with Legal and Finance teams to navigate contract modifications and provisions and execute pricing and invoice adjustments.
  • Navigate complex customer organizations and understand their procurement process end to end.
  • Strong comfort level with value-based cost structures, account/product related pricing, and discount proposals, demonstrating the ability to quickly process contractual and numerical changes.
  • Forecast and track key account metrics (e.g. quarterly and annual renewal and expansion pipe)
  • Provide regular updates on renewal and upsell status to the Account Team and escalate to leadership as appropriate.
  • Maintain a high volume of activity processing contract requests and participating in existing customer outreach and follow up.
  • Comfortable interacting with all levels of senior leadership including c-suite executives.
  • Partner with the Account Team to develop and execute negotiation strategies for upsells and renewals, maximizing contract value while protecting and enhancing the customer relationship and path to value.
  • Partner with Customer Success Managers to monitor customer health metrics to identify risk and successfully forecast realistic renewal rates.
  • Proactively communicate account/revenue risk clearly and work cross functionally to develop resolution strategies.
  • Have a commitment to Operational Rigor including CRM hygiene and process focus to ensure optimal outcomes and metric/data quality.

  • SaaS
  • SaaS3
  • Office suite/collaboration Salesforce/CRM

WHY YOU ARE THE PERFECT FIT:
  • An obsession with the customer experience
  • A passion for winning together in collaboration with the broader team
  • Experience managing your business on a monthly, quarterly and yearly
  • In-depth experience in all aspects of a SaaS renewal processes
  • Ability to multitask amp; manage high volumes of activity amp; demonstrate measurable results often to tight deadlines
  • 3+ years of experience selling to existing customers in a SaaS company
  • You excel in problem solving and have strong analytical skills
  • You are highly resourceful, entrepreneurial and driven
  • Office

Job Specification

Job Rewards and Benefits

Tealium

Information Technology and Services - Dubai, United Arab Emirates
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