CS Director
Tealium, Japan
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jul 21, 2022
Last Date
Aug 21, 2022
Location(s)
Job Description
WHO WE ARE
Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data spanning web, mobile, offline, and IoT devices so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.
Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.
Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.
Tealium = Teal + Helium.Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought.Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others.
We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.
What We Are Looking For:We are looking for a Director of Customer Success with an obsessive drive to deliver business value for our customers. Someone who is a strategic, results oriented Leader to guide and nurture the Customer Success (CS) team. This person will partner with Sales Leaders, act as the team lead for the CS Japan team and drive strategic initiatives that shape the growth trajectory.The ideal candidate is at the intersection of strong strategic and analytical thinking combined with leadership skills to drive change. This candidate will demonstrate quick learning and an impressive history of driving results. Most importantly, the candidate will deliver through strong relationships and use excellent communication to reach alignment across executive teams, keep customers on track while embodying the Tealium’s cultural values.This person will focus on helping customers realize their business objectives through the Tealium’s solutions by mentoring and coaching Customer Success Managers (CSMs) and Customer Account Managers (CAMs) through the customer lifecycle. This includes partnering with our Enterprise, Commercial and Partner Sales teams as well as other critical stakeholders in Customer Success, Operations, Product and Engineering.YOUR DAY TO DAY
Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data spanning web, mobile, offline, and IoT devices so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.
Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.
Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.
Tealium = Teal + Helium.Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought.Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others.
We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.
What We Are Looking For:We are looking for a Director of Customer Success with an obsessive drive to deliver business value for our customers. Someone who is a strategic, results oriented Leader to guide and nurture the Customer Success (CS) team. This person will partner with Sales Leaders, act as the team lead for the CS Japan team and drive strategic initiatives that shape the growth trajectory.The ideal candidate is at the intersection of strong strategic and analytical thinking combined with leadership skills to drive change. This candidate will demonstrate quick learning and an impressive history of driving results. Most importantly, the candidate will deliver through strong relationships and use excellent communication to reach alignment across executive teams, keep customers on track while embodying the Tealium’s cultural values.This person will focus on helping customers realize their business objectives through the Tealium’s solutions by mentoring and coaching Customer Success Managers (CSMs) and Customer Account Managers (CAMs) through the customer lifecycle. This includes partnering with our Enterprise, Commercial and Partner Sales teams as well as other critical stakeholders in Customer Success, Operations, Product and Engineering.YOUR DAY TO DAY
- Lead, coach and mentor a team of CSMs, CAMs, and other customer success professionals as needed
- Maintain c-level strategic relationships with customer contacts across the region
- Create a culture of massive customer delight
- Identify opportunities for continuous improvement including evolving process, reporting, and presentations to scale for lifecycle and industry playbook optimization amp; success plans
- Be an expert at leading best practices in change management for team and clients while finding ways for CSMs to deeply understand our customer’s objective and become strategic trusted advisors, and determine how to define-drive-demonstrate client value
- Collaborate with Sales on regional customer strategy to lead annual and quarterly business planning cycles
- Monitor customer health and leading indicators necessary to insure high customer retention and growth
- Develop relationships with key (C-Level) executives and decision makers
- Ensure the team is fully staffed, trained and deployed to fulfill the strategic plan
- Support KPIs, manage performance, and establish a career path opportunities for CSMs
- You have a minimum of 10+ years of SaaS Customer Success leadership experience
- Business Level - English with Fluency in Japanese
- You have previous experience managing a book of business of over $50M in recurring subscription revenue while working directly with customers
- You have executive presence and can concisely articulate value to anyone, at any level within our customer base
- You have a passion for data, business strategy and customer success
- You have a technical capacity to navigate customer relationships and success planning and ensure expansion strategies are relevant to the Tealium platform
- You are customer obsessedYou excel in
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