Membership Success Executive - PERE Passport

Membership Success Executive - PERE Passport
PEI Media, Japan

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Jul 24, 2022
Last Date
Aug 24, 2022
Location(s)

Job Description

Background

PEI Media has launched a global membership network for senior level fund managers, institutional investors and service providers involved in private equity real estate investments, the PERE Global Passport.

The network builds on their trust in our established PERE Asia, Europe and America in-person summits and the PERE financial information brand that delivers critical market intelligence.

The membership is an annual network subscription and provides opportunities for private market real estate professionals to connect, learn and contribute through regular virtual touchpoints, regional and city networking opportunities, directories, and tailored meetings.

We therefore have created the important role of Membership Success Executive for the PERE Global Passport.

Purpose of Role

The Membership Success Executive helps our members participate in, use, contribute to, and rely on our membership products.

The role integrates members into the platform. Onboarding, welcoming, connecting and educating members about the full potential of the network they have joined will improve our member retention rates.

The Membership Success Executive helps connect members to their peers around the right subjects at the right time, funnels them towards our program of meetings, briefings and on-demand content, and gathers feedback on themes, developments and views of the products.

Key Responsibilities

  • Help members complete/update their profiles to drive networking opportunities and allow them to maximize value from the network
  • Conduct introductory demo of site, highlighting key features and how to maximize membership return on investment
  • Quarterly review of membership activity + check in calls
  • Use analytics tools to identify members who are renewal risks
  • Gathers feedback on the value of the membership and on how we can improve our member experiences (events, panels, webinars, content)
  • Help connect new members to relevant peers within the community
  • Maintains CRM records and profiles
  • Work closely with colleagues in member acquisition, marketing, editorial, central data office, memberships and product development
  • Renewal calls/outreach at appropriate point in subscription journey
  • Provide support for live events from small to large scale as well as for virtual events
  • Help to facilitate and execute email campaigns

Requirements

Qualifications

  • Knowledge of community management, event logistics, marketing, or publishing subscriptions
  • Broad understanding of private markets and/or real estate investment
  • A recent background in events, sales administration, marketing, or community management

Individual Characteristics

  • Curiosity
  • Gregarious and social
  • Keen to bring people together and make connections
  • At ease with new technology
  • Cares about metrics and feedback
  • Keen to learn more about the world of alternative investments

Additional Information

  • Reports to: Head of Memberships PERE Global Passport
  • Location: Tokyo with Hybrid working
  • Travel will be required to our global events

We strive to ensure that opportunities to work and develop at PEI Media are fair, inclusive, and open to all. We welcome applications from all qualified candidates, regardless of age, disability, gender identity, or gender expression, race, ethnicity, religion or belief, sex, sexual orientation, or any other equality characteristic

PEI Media supports flexible working arrangements, and we welcome career returners.


Benefits

  • Competative base salary + commission
  • 20 days’ annual leave, employee will receive an extra one day of holiday after two full calendar years of service
  • National health insurance scheme
  • Japanese Pension Service
  • Medical insurance coverage after passing probation
  • Monthly commuting expenses subsidy
  • Volunteer leave in service to an approved charitable or community organisation


Job Specification

Job Rewards and Benefits

PEI Media

Information Technology and Services - New York, United States
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