East-Asia IT Ops Manager

East-Asia IT Ops Manager
Keywords Studios, Japan

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Sep 8, 2022
Last Date
Oct 8, 2022
Location(s)

Job Description

The Company

Keywords Studios is an international service provider in the global video games industry with studios in Madrid, Dublin, London, Barcelona, Milan, Tokyo, Singapore, Shanghai, New Delhi, Pune, Montreal, Seattle, Los Angeles, Mexico City, Portland, Raleigh, Orlando, and Rio de Janeiro (among others!). With over 11,500 employees passionate about games around the world, we provide a range of translation, testing, audio, customer care, engineering, and art production services to Video Game Developers and Publishers alike.

Keywords Studios Tokyo provides a professional yet fun environment that stimulates personal individual growth, inspiring loyalty among employees. You will work with talented, driven, and creative people from more than 38 countries -- and create the most epic experiences together. Keywords Studios Tokyo is focused on hiring and retaining the best and brightest, fostering an environment of creativity and camaraderie.


Duties amp; Responsibilities

  • Manage and develop plans of special projects, events, and reports. This highly visible role is responsible for carrying all IT infrastructure, IT standards, policies, and procedures as well as best practices documentation in line with compliance and security requirements.
  • Develop and implement effective communication strategies with local management, meet clients’ security and privacy expectations and ensure feedback to IT regional team.
  • Lead and manage the local IT team including; hiring, mentoring, training, feedback and performance evaluations, assigning and monitoring work quantity and quality, manage schedules for appropriate coverage of a 24 X7 operation, ensure IT road-map projects are aligned with client’s expectations and production teams.
    • Management of service delivery and monitoring compliance to SLA standards within the ServiceDesk environment, with a focus on maintaining inventory of hardware and software, monitoring compliance and remediation of vulnerabilities.
    • Responsibilities’ scope covers our studios in Japan, Singapore, Korea, and Taiwan.

    Requirements

    Qualifications

    • 15+ years of technical experience in IT Infrastructure amp; Operations role or similar
    • 5+ years of experience in IT Management role or similar
    • A relevant Bachelor’s Level Degree in IT computer science
    • Japanese native or N2 minimum level
    • Candidate needs to be located in Japan(Tokyo area)

    Skills

    • Direct work experience in a service level management capacity, or senior project management capacity, including all aspects of SLA development and execution.
    • Strong knowledge of ITIL.
    • Strong background in IT Services with an emphasis on service desk management.
    • Strong planning and organizational skills involving the ability to manage multiple work streams effectively.
    • Solid understanding of a complete IT infrastructure.
    • Solid understanding of networking concepts such as DHCP, DNS, Routing, etc.
    • A keen interest in new technologies and open source
    • Knowledge in Infrastructure automation, build automation and deployment automation
    • Adept at conducting research into service-related issues, best practices, models, and methodologies

    Pluses

    Please note that these are desirable skills and are not required to apply for the position.

    • Any IT Infrastructure or ITIL focused certifications are a plus.
    • Experience in the videogame industry is a plus

    Benefits

    • Working hour 10:00 - 19:00
    • Full weekly two-day system (Saturday and Sunday)
    • Public holiday
    • Annual paid leave
    • Special leave
    • Health insurance, welfare pension insurance, occupational accident insurance etc.
    • Commuting costs are covered up 30,000 JPY per month
    • Japanese lesson
    • Fukurikosei club
    • Competitive salary and benefits
    • Fun working environment
    • Working with the biggest names in the gaming industry

    Job Specification

    Job Rewards and Benefits

    Keywords Studios

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