Customer Support Representative, Japan
Keeper Security, Inc., Japan
Job Description
Join a globally expanding cybersecurity leader as Keeper Security seeks passionate Customer Support Representatives to contribute knowledge and expertise to our newest team in Tokyo, Japan. Candidates must be able to work from our Tokyo, Japan office for eligibility.
Keeper’s applications have millions of users around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!
About Keeper
Keeper Security APAC ("Keeper") is transforming the way organizations and individuals protect their credentials, secrets, connections and sensitive digital assets to significantly reduce the risks of identity security-related cyberattacks, while gaining visibility and control. Keeper is the leading provider of zero-trust and zero-knowledge security cloud services trusted by millions of people and thousands of organizations for password management, secrets management, privileged access, secure remote infrastructure access and encrypted messaging.
Keeper's products are the highest-rated in the industry across G2, Trustpilot, PCMag and U.S. News amp; World Report. For the last several years, Keeper has received several InfoSec Awards from Cyber Defense Magazine for its cybersecurity enterprise software. Keeper is SOC 2 and ISO 27001 certified, FIPS 140-2 validated and FedRAMP Authorized. Keeper is backed by Insight Partners, a leading venture capital and private equity firm with $90b AUM.
About the Job:
As the Business Support Specialist, you will support the Team Lead, Support Manager and Director of Business Support with all B2B support needs. The support team handles requests, complaints and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). You are a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience. You will support the Team Lead in EMEA with a dotted line to the Global Director of B2B Support.
Responsibilities:
- Answers incoming customer calls, tickets amp; chats regarding product problems, service questions and general client concerns
- Coordinating amp; Conducting Training and Onboarding for Clients
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Be able to problem solve and turn frustrated clients into satisfied clients
Requirements
- Salesforce experience
- Bachelor’s Degree Preferred
- Experience with Google docs and MS-office tools
- 1+ years of experience in a Support Role
Preferred Qualifications:
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client
- Previous customer support experience
- Technical proficiency with smartphones, tablets and computers.