On Demand Support Engineer
DeRisk Technologies, Japan

Job Responsibilities:

Deployment / In-Scope Configuration Items

• Servers (Virtual amp; Physical)
• Storage amp; Backup Devices
• Server Appliances
• Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)
• Tape Storage Units
• Power Distribution Units rated 3KVA and below
• SAN Fabric Switches
• Network Switches
• KVM Units
• WAN Optimization Devices
• Firewalls
• Access Points
• Routers
• Physical Cabling
• Cable Management
• Cables which connect the device to itself, a peripheral, or a power/network port

Break-fix / Technical Tasks List

• Power Cycling
• Running Diagnostics Commands
• Conducting whole unit replacement
• Inserting/Removing Media
• Replacing Defective Components
• Assist with fault diagnosis and investigation
• Configuring Remote Access
• Basic Storage Array Configuration
• Replacing faulty cables
• Tape Management and Maintenance
• Rebooting routers, servers, storage devices or other equipment
• Providing loop-back cables in order to test circuits remotely
• Re-seating or replacing components or cables
• Cleaning fibers
• Identify/Analyze fiber issues by using OTDR/LSPM/VFL
• Installing loop backs
• Racking and de-racking and upgrade of any device installed.

Operations Tasks List

• Updating and Recording of activities in relevant IT Ticket Management System
• Coordinating and agreeing attendance time and date with key stakeholders
• Provide support either through phone, remote tools, or in person at onsite
• Perform installation as needed either through physical or network medium
• Coordinate actual activity date and timings including arrival and departure times.
• Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
• Labelling, Patching and Asset Tagging activities
• Following specific task instructions and provision necessary reporting as necessary.

Job Requirements:Technical Skills

• Good general understanding of IT principles such as Networks, Hardware and Domains
• Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting,Hamp;E support
• Knowledge of server/client operations in a domain environment including Active Directory
• Understanding of current and legacy hardware Infrastructure platforms
• Hands-on experience in installation and troubleshooting Infrastructure (DC amp; Network) equipment's, Rack and Stack of the equipment/cable
• Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment
• Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations
• Knowledge of TCP/I P standards and networking
• Experience with Tape Management activities
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Familiarity with backup and recovery software and methodologies

Language skills needed

• English

Soft Skills

• Exceptional customer facing skills
• Able to communicate clearly and effectively both with Client and the Customer
• Logical and analytical approach to work
• Accurate record keeping
• Able to work unsupervised
• Good timekeeper
• Intense focus on quality work
• Productive and Efficient

Academic Background

• Bachelor of Engineering / Technology / Science or Equivalent Work Experience

Overall Experience (in yrs.)

• 5 7 years (min)

Job Rewards and Benefits