Cloud Migrations Manager - Japan
Atlassian, Japan
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 16, 2023
Last Date
Mar 16, 2023
Location(s)
Job Description
Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Do you enjoy working with customers to help them transition to new products and lead organizational change? Are you confident on the phone, experienced in presenting with a technical audience and determined in helping the customer overcome obstacles? If so, then this could be exactly what you're looking for!
We are searching for Cloud Migrations Managers (CMMs) that will be at the forefront of helping our enterprise customers learn about migration options and optimally plan and execute on migrating their Atlassian software instance from their On-Premise environment to the Atlassian Cloud.
The CMMs wear many hats and are committed to helping large customers migrate with ease. They help coordinate internal and external partners, work as consultants with customers from technical admins to executives, facilitate building strong project plans and drive customer accountability.
In addition, they'll also serve as the voice of the customer internally and issues/drive insights that will craft product strategy and improve our customer success processes.In this role you will:
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Do you enjoy working with customers to help them transition to new products and lead organizational change? Are you confident on the phone, experienced in presenting with a technical audience and determined in helping the customer overcome obstacles? If so, then this could be exactly what you're looking for!
We are searching for Cloud Migrations Managers (CMMs) that will be at the forefront of helping our enterprise customers learn about migration options and optimally plan and execute on migrating their Atlassian software instance from their On-Premise environment to the Atlassian Cloud.
The CMMs wear many hats and are committed to helping large customers migrate with ease. They help coordinate internal and external partners, work as consultants with customers from technical admins to executives, facilitate building strong project plans and drive customer accountability.
In addition, they'll also serve as the voice of the customer internally and issues/drive insights that will craft product strategy and improve our customer success processes.In this role you will:
- Research and qualify inbound customers to ensure they are "migration ready" based on their license profile and shared information
- Conduct discovery during the customer migration process to assess and understand their use case, migration needs and any potential roadblocks to migrating
- Advise customers on how to plan/prepare for migrations from On-Premise to Cloud
- Ensure customers partner with Technical Support for troubleshooting and to assist with the data migrations
- Liaise with multiple cross-functional teams, including but not limited to Customer Success Managers, Enterprise Advocates and Loyalty Advocates, Technical Support, Customer Programs, and Product
- Work closely with our Solution Partner network in Japan to help strategies and share knowledge about Atlassian cloud migration tooling and services.
- Communicate customer trends and feedback to internal teams to drive improvements to documentation, tooling, product and process; and platform
- Develop strategic recommendations for how to improve the migration experience for our customers
- 5+ years experience in a strategic customer-facing role within either customer support, customer success, consulting, implementation, a migrations-specific department, or other meaningful function
- Fluency in Japanese and strong command of business English
- Experience collaborating with global teams within your organisation, to help share ideas, improve processes and ensure customer success
- Proven experience working closely with Japanese customers, including knowledge of localisation needs
- Project management experience amp; strong communication skills as well as a natural propensity for public speaking and experience with leading conversations with key customer stakeholders
- Ability to ask compelling/ leading questions, uncover common customer themes, and lead technical planning and project planning
- Ability to build presentations, write content, and present to large audiences
- Experience navigating a SaaS working environment with DevOps or IT teams and optimally completing large projects
- Broad experience working with Enterprise and SMB level customers, comfort in navigating a large organization and confirmed past involvement in building strong cross-functional relationships internally
- Empathy for customer anxiety and experience in helping customers deal with change management within their organization
- Proven strategic account management skills
- Ability to prioritize quickly and optimize process and tools to reduce inefficiencies and scale the program
- Experience in advancing potential customer challenges before they become full-blown issues and ability to partner with other teams to resolve and communicate needed information back to the customer
- Atlassian product knowledge or experience in building and supporting migrations related projects in the past
- Project management experience;
- Technical ability to navigate and solution for complex discussions on various deployment/migration options across self-hosted, cloud, and hybrid deployment options
- Technical aptitude with a focus on technical reasoning and bug identification
- Experience in working w
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