Senior Customer Support (English)

Senior Customer Support (English)
CTW, Japan

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Mar 10, 2023
Last Date
Apr 10, 2023
Location(s)

Job Description

Job Overview

As a Senior Customer Support, you will be a key player in the rapidly growing global game operations team as we take more of our portfolio into new markets. You will be leading a team of enthusiastic and self-driven customer support specialists to deliver the best gaming experience to our players on the G123 platform.


The Role

  • Lead and maintain a positive team environment
  • Oversee day-to-day customer support activities (respond to user inquiries, write copy for in-game updates, support social media marketing, etc.)
  • Coordinate with other managers, department director, HR, and other designated contacts within the organization (Japanese/English)
  • Monitor and evaluate on team performance, tool or process improvements, and development opportunities

Requirements

  • English : Full professional proficiency
  • Japanese : Full professional proficiency (JLPT N1 or equivalent)
  • Experience in management or leadership roles within support or operations in the gaming industry, especially with localization as a main focus (3 years or more)
  • A strong understanding of English speaking player base
  • Passionate gamer with knowledge of video game terminology and language (RPGs)
  • Ability to adapt to a fast-paced, multicultural environment where growth and change are constant
  • Flexibility, ability to deal with uncertainty and prioritize tasks

Good to have

  • Expertise in relevant CS/CRM tools, processes, and methodologies
  • Experience in managing company or brand social media channels (Facebook, Twitter, etc.)
  • Experience of handling multiple projects at the same time
  • Fluency in other languages (Korean, Traditional Chinese, etc.)
  • Japan-related experience

Benefits

  • Visa sponsorship
  • Free lunch catering (*after 3 months of employment) and breakfast
  • Free in-office Starbucks, tea, drinks, snacks, sweets amp; vitamins/supplements
  • Modern office space in the heart of Tokyo, with views of Tokyo Tower and Mount Fuji
  • Industry-leading work-life harmony: overtime is rare and discouraged
  • Commute expenses covered
  • 30,000 yen rent support if you live 2 stops from Roppongi 1-chome or Kamiyacho stations
  • Bonus for continuous employment (50,000 yen/month added to base salary after 5 years of continued employment)
  • Health insurance
  • Diverse amp; international environment
  • Working hours: 10:00 19:00, Monday to Friday (in-office)

We Offer

  • Autonomy and ownership: you can be solely responsible for top-performing games
  • Purpose-driven work: The chance to contribute to our growth in the the global video game industry, using cutting-edge technologies such as our internal AI ads tool
  • Career advancement: We offer rapid promotions for those contributing to the international expansion
  • Evolving responsibilities matching your personal skills to build your own path

Job Specification

Job Rewards and Benefits

CTW

Information Technology and Services - Tokyo, Japan
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