Learning and Development (LD) Specialist - LQA
Keywords Studios, Japan
Job Description
The Learning and Development Specialist is responsible for identifying needs, designing, and delivering professional development training via educational technologies.
The selected candidate will work alongside colleagues to develop content aimed for new testers, as well as existing Testers and Leads. They will identify the needs of the LQA department and create new content or adapt existing one to meet those needs. They will deliver live content in-person, create e-Learning content, and facilitate interactive workshops.
Key Responsibilities and Activities
Course and workshop development, coordination and delivery:
- Deliver training through instructor-led approaches, demonstrations and workshops, and support the alignment of divisional needs with our corporate principles
- Develop live, e-Learning and blended learning content
- Gather and analyse information to design, develop, and deliver new training programmes that are efficient and effective and that have a positive impact on the studio
Data Management:
- Effectively manage and track participant enrolment, progress, grades, post course reporting and other information by maintaining a database
- Identify relevant business training needs and opportunities
Team support and involvement:
- Work closely with the HR team in Japan to deliver specific training, possibly in other Service Lines.
- Liaise with the Global Lamp;D team (where needed) to ensure that the expectations of customers are met consistently.
- Assist in the development of harmonised processes across the Service Line
- Perform other related duties as required
Requirements
Mandatory
- Bilingual in Japanese and English: Ability to develop and deliver training in both Japanese and English
Preferred
- University degree in adult education or a similar field
- Training/teaching experience in a corporate environment;
- Experience in the conception and deployment of soft skills/management training activities
- Knowledge of adult education methodologies, instructional design, and technical writing
- Experience in delivering mid-management level soft skills training
- Knowledge of LQA processes and methodologies
Core Competencies
- Ability to work independently
- Ability to work simultaneously on different projects
- Quality-oriented mindset
- Time and priority management
- Planning, organization and capacity to adapt to a flexible planning
- Strong sense of professionalism and diplomacy
- Strong work ethic and positive team attitude
Technical Skills
- Required: Proficiency in Office suite
- Preferred: Proficiency in an e-Learning or learning management software
Benefits
Working hours from 10am to 7pm (including 1 hour lunch break), Monday to Friday
Diverse, multicultural, friendly working environment
Casual dress code
Commuting expenses covered up to 30,000
Health insurance, pension, employee insurance